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About Backorders
- When will my backordered item arrive?
- How will my backordered item be shipped?
- My item is listed with a "Revised Ship Date." Why did the ship date change since I placed my order?
- I received a notice that my order will be cancelled if I don't request otherwise. Why? What do I need to do?
- I received a notice that my backordered item was further delayed, but now the status is shown as “shipped.” Is it too late to cancel the item?
- If I cancel my backordered item, will I get a refund?
- Can I change the color or size of my backordered item to an in-stock alternative?
- I cancelled an item that is now shown as "cancelled by customer." Can I change my mind?
- Why is my item listed as "cancelled by L.L.Bean"?
When will my backordered item arrive?
We will ship the item when it becomes available. In most cases, you can expect delivery 7-10 business days after the "Available" date shown in your order summary.
How will my backordered item be shipped?
- US: Backordered items are shipped via the same service as the initial order. In most cases, you can expect delivery 3-5 business days after the item becomes available. For Promotional Free Shipping Orders, you can expect delivery 7-10 business days after the item becomes available. Delivery might take longer for some items.
- Canada: Backordered items are shipped via Canada Regular Shipping and Handling. In most cases, you can expect delivery 5-11 business days after the item becomes available. If your order includes both in-stock and backordered items, the backordered portion will be shipped at no additional charge. Delivery might take longer for some items.
- Outside the US and Canada: Backordered items shipping outside the US and Canada are shipped via International Airmail. In most cases, you can expect delivery 2-3 weeks after the item becomes available. If your order includes both in-stock and backordered items, the backordered portion will be shipped at no additional charge. Delivery might take longer for some items.
My item is listed with a "Revised Ship Date." Why did the ship date change since I placed my order?
We try our best to provide an accurate estimate for availability of backordered items at the time you place your order. Occasionally, however, the ship date changes due to unforeseen manufacturing or shipping delays. We apologize for any inconvenience this might cause you.
I received a notice that my order will be cancelled if I don't request otherwise. Why? What do I need to do?
When a backordered item is delayed more than 30 days beyond the original estimated ship date, we are required by law to cancel your order for this item unless you request otherwise. To accept the new date or cancel the item, simply click the corresponding button on the order details page. If you do not see an "Accept Date" button next to your item, you may contact us for assistance at 800-813-7309.
I received a notice that my backordered item was further delayed, but now the status is shown as “shipped.” Is it too late to cancel the item?
Occasionally, merchandise arrives ahead of schedule. In this case, your item may have already been shipped. If you decide you no longer want the item, please return it to us. We will promptly reimburse the purchase price and shipping charge.
If I cancel my backordered item, will I get a refund?
If you ordered by credit card, your account has not yet been charged. If you paid with a check or gift card, a refund will be sent by mail. Any portion of your payment made with L.L.Bean Coupon Dollars will be reallocated to your L.L.Bean® Visa® account as available coupon dollars.
Can I change the color or size of my backordered item to an in-stock alternative?
We are currently unable to make changes to an existing order using our online system. If you wish to select an alternate item, please either:
- Cancel the unwanted item, and then place a new order for the alternate item, OR
- Contact us at 800-813-7309 for assistance.
I cancelled an item that is now shown as "cancelled by customer." Can I change my mind?
Unfortunately, once we have processed the cancellation it cannot be reversed. However, you can easily place a new order for the item you’d like.
Why is my item listed as "cancelled by L.L.Bean"?
The item may no longer be available, or may have been delayed beyond the original estimated ship date. If we sent you notification of a further delay but did not hear back from you, we are required by law to cancel your order for that item. For more information about a particular item, please feel free to contact us at 800-813-7309.